Tern are always keen to advocate the legitimacy of mystery shopping.  We are really pleased therefore,  to feature on the Miss Penny Money Website this month. Miss Penny Money is a well known blogger, documenting her journey to become debt-free. Her web and social media sites are full of helpful information and tips for those…

During October we celebrated not one but two very special Birthdays here at Tern HQ. Kelly, Head of Client accounts turned the big 40 and Laura, one of our Project Co-Ordinator’s celebrated her 30th! We wish both of them our many congratulations and thank everyone who sent their best wishes.

In light of the complications John Lewis currently face, the feasibility of Video Mystery Shopping in today’s retail climate is called into question repeatedly. As a company who advocates the use Video Mystery Shopping, we believe that there is no better substitute for seeing things from the customer perspective than by video. However, we would…

This month saw the update of our social media platforms, as well as the launch of our brand new Facebook profile. Social media allows us to connect and interact with our customers on a personal level, whilst our online forum assists shoppers with queries and keeps them up-to-date with last minute availability.

The Importance of your Net Promoter Score Often referred to as the ‘Ultimate Question’, the Net Promoter Score (NPS) is used as customer satisfaction indicator, forming part of a range of customer satisfaction measurement tools. Recognised as a simple, effective and robust measurement tool, it is flexible enough to be used across multiple organisations and in different industries….

Are you ready for Black Friday? Black Friday is one of the most pivotal events in the retailer’s calendar, kicking off the start of the festive shopping campaign in the UK. This year, Black Friday is on 24th November, and retailers are expecting bigger sales than ever. In 2016 UK shoppers spent over £1.2 billion…

In October and November our shoppers are busy ordering currys, pizzas, kebabs, fish & chips, baltis and all kinds of cuisine all over the UK.  It’s definitely that time of year again – The British Takeaway Awards! Sponsored by Just Eat the British Takeaway Awards (BTA’s) are the premier Nationwide awards programme for all food…

We are pleased to announce Terns newest Accounts Administrator Amy Parker. Amy has a degree from Edge Hill University and is a fully qualified Teacher.  Amy went travelling for 3 months after graduating, she has visited places as far as Thailand and Vietnam. She is now excited to join us here at Tern and put…