We need you – Tern Consultancy is now recruiting for mystery shoppers to work on mystery shopping vacancies for assignments throughout the UK. If you are looking for a flexible job where you can choose your assignments and when you do it, this may be the job for you. About Tern Established in 1989, Tern…

Are you looking for a job that allows you to work when you choose, doing only the jobs you choose with the potential for free dining experiences, days out and shopping opportunities? These are just some of the benefits of being a mystery shopper for Tern, one of the UK’s principal mystery shopping agencies. Find…

Tern is delighted to launch its new website – creating a new exciting online hub providing all the information you may need about our mystery shopping agency based in the West Midlands. About Tern Since launching in 1989, Tern has developed a reputation as a leading mystery shopping firm, working with some of the nation’s…

  How to keep shoppers spending in a time of rising inflation With traditional saving returns at an all-time low and the threat of nest eggs being eroded, bringing forward that expensive purchase could be money well spent for some consumers. Retailers should seize the moment, rising inflation can be a golden opportunity for all…

According to the latest BRC-Springboard Footfall Monitor January 2017, overall footfall for the month was 1.3% down on last year, its worst performance since the 2.8% fall in June 2016. Helen Dickinson OBE, chief executive British Retail Consortium, said: “At a time when retail is being re-imagined as customers seek more engaging experiences in our…

As a phrase, it can certainly sound intimidating and conjures up images of some kind of special customer insights framework measure dreamed up by PR managers, marketing teams and sales directors. But what does it actually mean? Firstly, let’s differentiate two different types of advocacy which can have a positive impact on business operations, customer…

The options to enjoy our much loved restaurants chain are evolving and we have more opportunities than ever to indulge in our favourite eats.  With Deliveroo, Just Eat and Uber Eats all making substantial changes to the way we consume food to go, should more restaurants be joining the revolution? For the cash rich, time…

At Tern, we’re fortunate enough to meet and work with a range of business sectors. Most love the idea of mystery shopping, however as technology keeps advancing we are being asked how we can add extra interest for senior management teams. At some point most companies have considered using video, but video mystery shop isn’t…