Gym and Fitness Centre Mystery Shopping Becoming a member of a gym these days can be a large financial commitment, to some fitness fanatics it can be an absolute necessity, a must have in their lives regardless of the cost.  To others it forms part of a wider lifestyle choice and choosing a gym can…

Will changes to UK Pensions mean we will still get the right advice from Financial Advisers? With the recent changes to pensions coming into effect in  April do we really understand all the options available to us for our retirement planning? The answer for most of us is probably not, and  the amount of knowledge…

Written by Victoria Swan and Jon @ the Money Shed│Tern Consultancy Ltd│15/04/2015 Getting paid to shop. It sounds too good to be true doesn’t it? I sat down with Jon from The Money Shed to tell all about what is really involved in Mystery Shopping with Tern. Jon: Victoria, let’s begin by clearing up what a Mystery…

The business case for Mystery Shopping Return on Investment in 5 Steps and how to make it happen. It may seem counterintuitive to invest in Mystery Shopping when your customer satisfaction scores are already very high, particularly when a business focus is to cut costs. However, there is growing recognition that mystery shopping services and…

How to get the most out of Call Centre Mystery Shopping. We have all been there and unfortunately it’s happening with increasing frequency, press one for sales, press two for enquiries, press three for billing and four for any other enquiry. It’s at this point when our hearts sink as we realise we are about…

Whether you’re a business which showcases products at a number of annual calendar events or a company which employs an external agency to deliver on site promotional advertising, the investment you make in your exhibition is significant. To ensure that it’s performing to its optimum you can employ mystery shoppers to evaluate a number of…

Mystery Shopping Consumer Credit at Points of SaleWith confidence having returned to the UK High Street consumers are now spending with a little more gusto, Next Retail has reported strong growth and cheap credit has been cited as a reason. You can read a bit more about this in a report by the Telegraph’s Christopher…

Video Mystery Shopping Customer experiences can be impacted in many different ways.  Some of these are obvious and measureable and some are more subtle and can only be witnessed first hand. Video mystery shopping can help you to see this remote and important viewpoint whilst at the same time capturing hard evidence which relates to…