Tern are always keen to advocate the legitimacy of mystery shopping.  We are really pleased therefore,  to feature on the Miss Penny Money Website this month. Miss Penny Money is a well known blogger, documenting her journey to become debt-free. Her web and social media sites are full of helpful information and tips for those…

Mystery Shop+ Your mystery shopper giving you direct video feedback VoxPop Video Feedback SurveysPut your senior executives back on the shop floor by giving them direct access to video feedback from your customers.  If your board is separated from your customer feedback by charts and graphs, is the time right to give them direct voxpop…

The UK public is hugely generous when it comes to giving to its favourite charities. Making sure that this generosity is not abused is important, not only for those individuals donating, but also for the charities conducting the fundraising. For the charity sector ensuring that fundraising activity is conducted in the right way is critical…

With consumer trends in retail data from 2015 now being digested by analysts and retail spending peaked, are we about to see the increase in our disposable incomes finally result in a financial windfall for UK retailers? Latest report data from the ONS suggests that back in 2013 average weekly spending started growing again (increasing…

As specialists in the development and delivery of bespoke mystery shopping programmes in the UK we are delighted to announce the latest updates to our reporting suite. With a redesigned interface and an updated reporting platform, it’s easier than ever to find the information that you need to know as Customer Insights teams, Operations Managers…

The UK dining and restaurant sector is a hugely competitive marketplace and the experience of the consumer is key to the ongoing success of individual brands and the growth of the sector as a whole. In a time where online reviews through sites like www.tripadvisor.co.uk have become an integral part of the consumer decision making process it…

Gym and Fitness Centre Mystery Shopping Becoming a member of a gym these days can be a large financial commitment, to some fitness fanatics it can be an absolute necessity, a must have in their lives regardless of the cost.  To others it forms part of a wider lifestyle choice and choosing a gym can…

Written by Victoria Swan and Jon @ the Money Shed│Tern Consultancy Ltd│15/04/2015 Getting paid to shop. It sounds too good to be true doesn’t it? I sat down with Jon from The Money Shed to tell all about what is really involved in Mystery Shopping with Tern. Jon: Victoria, let’s begin by clearing up what a Mystery…